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Placing your order
Shipping chart
Methods of payment
Returns and exchanges
Check order status
Product warranties
Contact us
Request our print catalog
Placing Your Order
There are three ways to place your order. Orders are generally shipped UPS within 2-3 days of receiving the order. Please allow 2 weeks for delivery. Orders paid by personal check require additional processing time and can take up to 10 days longer.
1. Online
Place your order on our secure shopping cart see our privacy policy. After submitting your order, an e-mail confirmation will be sent within minutes. The e-mail lets you know that your order was successfully received. It also gives you a copy of your order for your reference. You can track the status of your order or review your order history at any time by logging into your account.
2. By Phone
Print out our online order form - it’s handy to have to write down notes about what you want to order. Call 1-800-825-1925 or 1-503-393-3973 (Salem area) to place your order with one of our knowledgable customer service representatives.
Phone Hours
8am-5pm Monday-Friday (PST)
11am-8pm Monday-Friday (EST)
3. By Fax
Print out our online order form and fax the order to 1-503-393-3119
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Shipping Chart
Greenhouses
Greenhouses Ship FREE, as indicated on each greenhouse page.
Accessories and accessory packages:
| Rate Chart |
|
Order Subtotal |
Shipping Rate |
up to $25.00 |
$9.95 |
$25.01-$50.00 |
$11.95 |
$50.01-$75.00 |
$12.95 |
$75.01-$100.00 |
$13.95 |
over $100 |
12% |
A few or our oversize or heavy products have additional shipping charges. These charges will be added onto your order total when they are added to the shopping cart. You can see the additional shipping charge under the available options for each product.
Solexx Panels and Rolls
Approximate Solexx panel shipping rates will appear in your cart at check out. We will contact you by e-mail or phone to confirm the total Solexx panel shipping charges. Please, call to get a rate quote.
Shipping rates for all products are for the contiguous 48 states. Call for all other rates.
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Methods of payment
We accept VISA, MasterCard, Discover, money orders and personal check. Orders paid by personal check take additional processing time and will delay delivery of your order.
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Returns and exchanges
Your satisfaction is important to us! The Greenhouse Catalog offers a 90 day money-back guarantee on all Solexx brand greenhouse and accessories. If you are dissatisfied with your product, call us at 1-800-825-1925 for return authorization details. You can return the item for an exchange or refund. Restocking fee may apply for the return of a greenhouse.
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Check order status
To check the status of your order, go to account login page. Login with your user name and password to access all information about your order. You can also call us at 1-800-825-1925 if you have any questions.
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Product Warranties
Due to the large volume of manufacturers we represent, please call or e-mail for the detailed warranty of any of our products.
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Contact Us
By E-mail
info@greenhousecatalog.com
By Phone
1-800-825-1925
1-503-393-3973 (Salem area)
By Fax
1-503-393-3119
Come to our factory store in Salem, Oregon!
Directions
Take I-5 exit #263 at Brooks. Travel West 1/4 mile on Brooklake Rd to the factory headquarters at 3740 Brooklake Rd NE.
Store Hours
Monday-Friday 8:00am to 5:00pm pacific time.
Saturday by appointment
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Request our print catalog
To request a print version of The Greenhouse Catalog plus a free sample of Solexx paneling go to the online request form.
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