Your satisfaction is important to us!
Your complete satisfaction is important to us. If you are not satisfied with a product you purchased, please contact us at firstname.lastname@example.org or 1-800-825-1925 to talk to a customer service representative and obtain return authorization instructions.
GREENHOUSES AND COLD FRAMES: Non-Defective - Greenhouses are subject to a 15% -30% Restocking Fee (see below). Please call 1-800-825-1925 within 30 days of receiving your greenhouse so we can determine the best way to keep this return simple and less costly for you. Return shipping is the responsibility of the purchaser. Returns for not meeting city codes, laws or ordinances will be processed under the Non-Defective Greenhouse Return Policy. The original shipping charges of products shipped for free will be subtracted from the refund total.
Please note that each vendor has its own return policy:
Solexx Greenhouses: 15% restocking fee
Poly-Tex Greenhouses: 20% restocking fee
Riga Greenhouses: 20% restocking fee
Sunshine Greenhouses: 25% restocking fee
EZ Grow Greenhouses: 15% restocking fee
Halls Greenhouses: 15% restocking fee
Victorian Greenhouses: 20% restocking fee
Flowerhouse Greenhouses: 15% restocking fee
ACCESSORIES: Non-Defective – If within 30 days from purchase, you are not satisfied with your Accessory item please call (1-800-825-1925) for return instructions. The purchaser will be responsible for the cost to ship the item back. Once received and inspected our customer service team will call you with the inspection results and the amount to be refunded. Note: Some products are "drop-shipped" directly from the manufacturer and they are subject to the return policy of the specific manufacturer. The manufacturer will have full discretion regarding the condition of the returned item.
DEFECTIVE ITEMS: The Greenhouse Catalog must be contacted within 30 days of receipt of defective item. Please call 1-800-825-1925. We guarantee your full satisfaction on your defective item return. We will process MISSING PARTS with the same high standards of customer satisfaction, please call within 30 days that a part is missing.
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