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Customer Service

Placing your order
Shipping chart
Methods of payment
Returns and exchanges
Check order status
Product warranties
Contact us
Request Solexx Information

Placing Your Order
There are three ways to place your order. Orders are generally shipped UPS within 1-3 days of receiving the order. Please allow 2 weeks for delivery. Orders paid by personal check require additional processing time and can take up to 10 days longer.


Place your order on our secure shopping cart see our privacy policy. After submitting your order, an e-mail confirmation will be sent within minutes. The e-mail lets you know that your order was successfully received. It also gives you a copy of your order for your reference. You can review your order history at any time by logging into your account.

By Phone

Print out our online order form - it’s handy to have to write down notes about what you want to order. Call 1-800-825-1925 or 1-503-393-3973 (Salem area) to place your order with one of our knowledgable customer service representatives.

Phone Hours
8am-5pm Monday-Friday (PST)
11am-8pm Monday-Friday (EST)

By Fax

Print out our online order form and fax the order to 1-503-393-3119 Paying by check? Please send checks to:
The Greenhouse Catalog
3740 Brooklake Rd NE
Salem, OR 97303

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Shipping Rates
1. Greenhouses Ship FREE, as indicated on each greenhouse page.

2. Rate Chart for Accessories and Accessory Packages
Order Subtotal Shipping Rate
up to $25.00 $9.95
$25.01-$50.00 $11.95
$50.01-$75.00 $12.95
$75.01-$100.00 $13.95
over $100 12%
A few or our oversize or heavy products have additional shipping charges. These charges will be added to your shipping total when they are added to the shopping cart. If there is an additional shipping charge, it will be listed on the product page.

3. Solexx Panels and Rolls
Panels and Rolls are shipped at a set UPS rate based on volume and weight. We offer specific packages on the website to help us calculate shipping for easy online ordering. If you need a panel or roll quantity that is not available on the website, please call with your custom order and we will provide you with a shipping quote.

Shipping rates for all products are for the contiguous 48 states. Call for all other rates.

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Methods of payment
We accept VISA, MasterCard, Discover, PayPal, money orders and personal check. Orders paid by personal check take additional processing time and will delay delivery of your order.

Washington State Residents:
Sales or use tax is due on certain purchases. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

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Returns and exchanges
Your satisfaction is important to us! The Greenhouse Catalog offers a 30 day money-back guarantee on all Solexx brand greenhouses and accessories. If you are dissatisfied with your product, call us at 1-800-825-1925 for return authorization details. You can return the item for an exchange or refund. Shipping and/or restocking fee may apply for the return of a greenhouse, call for information about a specific greenhouse brand.

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Check order status
To check the status of your order call us at 1-800-825-1925 or email

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Product Warranties
Due to the large volume of manufacturers we represent, please call or e-mail for the detailed warranty of any of our products.

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Request Solexx Information
To a informational booklet on Solexx and a free sample of Solexx paneling go to the online request form. (To top of page) (To top of page)

Contact Us
By E-mail
By Phone
1-503-393-3973 (Salem area)
By Fax

Come to our factory store in Salem, Oregon!

Take I-5 exit #263 at Brooks. Travel West 1/4 mile on Brooklake Rd to the factory headquarters at 3740 Brooklake Rd NE.

Store Hours
Monday-Friday 8:00am to 5:00pm pacific time.
Saturday by appointment

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