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Customer Service

Placing Your Order

Orders are generally shipped UPS within 1-3 days of receiving the order. Please allow 2 weeks for delivery.

Order Online Place your order on our secure shopping cart (see our privacy policy). After submitting your order, an e-mail confirmation will be sent within minutes. The e-mail lets you know that your order was successfully received. It also gives you a copy of your order for your reference. You can review your order history at any time by logging into your account.

By Phone Call 1-800-825-1925 or 1-503-393-3973 (Salem area) to place your order with one of our knowledgeable customer service representatives.

Phone Hours
8am-5pm Monday-Friday (PST)
11am-8pm Monday-Friday (EST)

Washington State Residents:
Sales or use tax is due on certain purchases. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

Shipping Rates

1. Greenhouses Ship FREE, as indicated on each greenhouse page.

2. Rate Chart for Accessories and Accessory Packages

Order Subtotal Shipping Rate
up to $25.00 $9.95
$25.01-$50.00 $11.95
$50.01-$75.00 $12.95
$75.01-$100.00 $13.95
over $100 12%
A few or our oversize or heavy products have additional shipping charges. These charges will be added to your shipping total in the shopping cart. If there is an additional shipping charge, it will be listed on the product page.

3. Solexx Panels and Rolls
Panels and Rolls are shipped at a set UPS rate based on volume and weight. We offer specific packages on the website to help us calculate shipping for easy online ordering. If you need a panel or roll quantity that is not available on the website, please call with your custom order and we will provide you with a shipping quote.

Shipping rates for all products are for the contiguous 48 states. Call for all other rates.

Methods of payment

We accept VISA, MasterCard, Discover, PayPal, money orders and personal check.

Paying by check? Please send checks to:
The Greenhouse Catalog
3740 Brooklake Rd NE
Salem, OR 97303

Note: Please allow additional processing time for orders paid by personal check.

Returns and exchanges

Your satisfaction is important to us! The Greenhouse Catalog offers a 30 day money-back guarantee on all Solexx brand greenhouses and accessories. If you are dissatisfied with your product, call us at 1-800-825-1925 for return authorization details. You can return the item for an exchange or refund. Shipping and/or restocking fee may apply for the return of a greenhouse, call for information about a specific greenhouse brand.

Check order status

To check the status of your order call us at 1-800-825-1925 or email info@greenhousecatalog.com

Product Warranties

Due to the large volume of manufacturers we represent, please call or e-mail for the detailed warranty of any of our products.

Request Solexx Information

To request an informational booklet on Solexx and a free sample of Solexx paneling go to the online request form.
Please note: Prices listed in our booklet are subject to change without notice. We do our best to honor prices whenever possible.

Contact Us

By E-mail

By Phone
1-503-393-3973 (Salem area)

Come to our factory store in Salem, Oregon!

Take I-5 exit #263 at Brooks. Travel West 1/4 mile on Brooklake Rd to the factory headquarters at 3740 Brooklake Rd NE.

Store Hours
Monday-Friday 8:00am to 5:00pm pacific time.
Saturday by appointment

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